Return and Refund Policy

We strive to ensure a smooth and hassle-free shopping experience for our customers. Please read our return and refund policy carefully to understand our process and conditions.

1. Return Policy

We offer a 7-day return policy, meaning you have 7 days from the date of receiving your item to initiate a return request.

Eligibility Criteria for Returns

To qualify for a return, please ensure that:

• The item is in the same condition as received.

• The item is unworn or unused, with all original tags attached.

• The item is in its original packaging.

• You provide a receipt or proof of purchase.

How to Initiate a Return

To start the return process:

1. Contact us at supluxwatch@gmail.com with your order details.

2. We will provide you with the return shipping address and further instructions.

3. Ship the product back to the provided address within the stipulated time frame.

4. Ensure that the package is securely packed to avoid damage during transit.

Note: Items sent back without prior approval will not be accepted.

Return Address

[INSERT RETURN ADDRESS]

2. Damages and Issues

We take great care in delivering high-quality products. However, if your order arrives damaged, defective, or incorrect, please follow these steps:

1. Inspect the item upon receipt.

2. Contact us at supluxwatch@gmail.com immediately with relevant photos and details.

3. We will assess the issue and arrange for a replacement, exchange, or refund accordingly.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants).

• Custom or personalized products (e.g., engraved watches, special orders).

• Personal care products (e.g., beauty items, hygiene products).

• Hazardous materials (e.g., flammable liquids, gases).

• Sale items and gift cards (no returns or refunds allowed).

If you have concerns about a specific item, please contact us before making a purchase.

4. Exchange Policy

If you want to exchange an item for a different size, color, or model, please follow these steps:

1. Initiate a return request following the standard process.

2. Once your return is approved, purchase the new item separately.

3. Your refund for the original item will be processed once we receive and inspect the return.

5. European Union (EU) 14-Day Cooling Off Period

If your order is being shipped to a location within the European Union (EU), you are entitled to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Conditions for return within this period:

• The item must be unworn, unused, with tags, and in its original packaging.

• Proof of purchase is required.

• Contact us at supluxwatch@gmail.com to initiate the process.

6. Refund Process

Approval and Processing

• Once we receive your return, we will inspect the item and notify you about the refund status.

• If approved, the refund will be processed to your original payment method within 10 business days.

• If not approved, we will notify you with reasons for rejection.

Bank Processing Time

• Depending on your bank or payment provider, refunds may take additional time to reflect in your account.

• If you haven’t received your refund within 15 business days after approval, please contact us at supluxwatch@gmail.com.

For any further queries regarding returns, refunds, or exchanges, feel free to contact us at supluxwatch@gmail.com.

Thank you for shopping with us!